User Experience

Why Top Execs Are Starting to Care About UX Design.

August 1, 2012
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Very good video with Jesse James Garrett of Adaptive Path which describes the path of User Experience to Customer Experience.

What do you think? Do you need your customers more than they need you?

 

Recommended Reading: Repairing a Fragmented Customer Experience

Recommended Reading: Customer Experience – A Daily Guide for Managers

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1 Comment

  • Reply Service Design: Do You Need Your Customers More Than They Need You? | billrattner.com February 17, 2013 at 6:49 pm

    […] Here’s why execs are starting to care about UX. […]

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